The carsales Trade-In Offer Program helps simplify the trade-in process for both buyers and dealers.
- Buyers receive a set trade-in price calculated by carsales.
- Participating dealers agree to honour the offered price for eligible leads when the customer proceeds with their vehicle purchase.
This program is currently available for new and demo vehicles that are in stock. If your dealership participates in the program, all eligible new vehicle inventory can be included.
Receiving a carsales Trade-In Offer Program Enquiry
When a customer submits a lead through the carsales Trade-In Offer Program:
- You'll receive notifications via email and/or SMS (if enabled).
- You can access the enquiry directly from the notification or by navigating to your Customer List in Nexgate.
- Trade-In Offer Program enquiries display a carsales Trade-In Offer Program badge and include:
- Customer details
- The set trade-in price
- A deal sheet containing trade-in vehicle information and the offered appraisal value
Viewing Trade-In Vehicle Information
- Open the lead in Nexgate from the email/SMS notification, or navigate to the Customer List and select the lead.
- From the Customer Page, you can:
- View sourcing information supplied by the customer.
- Review responses from the vehicle condition questionnaire.
View Detailed Trade-In Information
To review the full trade-in opportunity:
- Navigate to Customer Page → Sourcing (Trade-In Section) → View.
- This opens the Sourcing Details page.
Managing Trade-In Opportunities
Within the Sourcing Details page you'll find:
- Additional information about the trade-in vehicle.
- The agreed appraisal value that must be honoured in accordance with the program terms, provided the customer’s vehicle matches the supplied details.
Editing the Appraised Value
If the vehicle differs significantly from the information supplied by the customer, you may be able to adjust the appraisal value in accordance with the carsales Trade-In Offer Program Service Level Agreement (SLA).
To update the value:
- Select Edit within the Valuation section.
- Enter the updated appraisal value.
- Add a comment explaining the reason for the change.
- Select Save.
Updating Opportunity Status
From the top-right corner of the Sourcing Details page, you can update the opportunity status.
Available statuses include:
- Won – The trade-in has been accepted, but the vehicle has not yet been received.
- Received – The transaction is complete and the vehicle has been acquired.
- Lost – The dealership will not proceed with the acquisition.
Important: Keeping opportunity statuses up to date helps improve visibility into sourcing performance and acquisition outcomes.
Finding All Trade-In Offer Program Opportunities
You can quickly locate Trade-In Offer Program opportunities from the Sourcing List.
- Navigate to Sourcing → List.
- Open the Source filter.
- Select Trade-In Offers.
The list will display only vehicles that are part of the carsales Trade-In Offer Program.
Viewing Vehicle Condition Information
Vehicle condition information can be viewed from the bottom-right section of the Sourcing Details page.
- Select View Response within the Vehicle Condition section.
- Review the inspection details and questionnaire responses submitted by the customer.
Frequently Asked Questions
Can I change the offered trade-in value?
Only in situations where the vehicle condition differs significantly from the information supplied by the customer, or where permitted under the terms of the carsales Trade-In Offer Program.
A reason for the adjustment must be provided.
How do I join the program?
You can register your interest via the carsales Trade-In Program Registration Page or contact your Customer Success Manager for more information.
Need Help?
If you have questions about the carsales Trade-In Offer Program or need assistance managing trade-in opportunities, please contact your Customer Success Manager or Dealer Support team.
Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.