Call Connect now includes call transcription and summarisation, making it easier to review conversations, understand buyer intent, and follow up without replaying full call recordings.
Once enabled, summaries and transcripts appear automatically alongside your Call Connect call recordings in AutoGate Web.
Why this is useful
Dealers handle a high volume of calls every day, and important details can be missed or buried in recordings. Transcription and summarisation help you:
- Review calls faster
- Identify buyer intent and next steps at a glance
- Reduce manual note‑taking
- Improve handover and follow‑up across your team
How to enable transcription & summarisation
You can enable the feature in either of the following ways:
Option 1: From a customer details page
- Open a customer record with a Call Connect recording
- Click Activate near the call recordings section
- You’ll be taken directly to the relevant settings page
Option 2: From Settings
- Log into AutoGate
- Go to Settings → Customer Settings
- Toggle on Transcription & summarisation
Once enabled, transcripts and summaries will automatically appear for new Call Connect calls.
How to use call transcription & summarisation
Once transcription and summarisation are enabled, you can view call summaries and transcripts directly from the Customer section in AutoGate.
Accessing call summaries and transcripts
- Log into AutoGate (Web)
- Go to your Customer list and select a customer record
- Scroll to the Call Connect section
- Locate the relevant call recording
If transcription is enabled for your account, you’ll see:
- A call summary highlighting key discussion points
- The full call transcript, displayed alongside the recording
Both appear in the same area where call recordings are currently accessed.
Reviewing a call
- Use the summary to quickly understand what was discussed
- Open the transcript to review the full conversation without replaying the call
- Play the recording at any time if you need additional context
This makes it easier to:
- Pick up conversations after a missed call
- Follow up with buyers using accurate context
- Share or hand over information to another team member
Need Help?
Reach out to your SaaS specialist today. You can find their contact details via AutoGate Help.
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Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.